Journals & Articles

SSCI Journals

I/F
# Journal I/F

Cornell Hospitality Quarterly

Editorial. From the Editor. Customers' Cue Utilization in Delivery Restaurant Selection and Its Changes With Different Health Risks. Strategy Divergence and Performance Polarization in the Hotel Industry. When Leaders Self-Sacrifice in Times of Crisis: The Roles of Employee Emotional Suppression and Leader Coping Strategies. The Manipulative Effects in the Technology-Facilitated Preservice Tipping Experience. Temporal Dimensions of Crisis and Online Hotel Reviews: A Social Support Perspective of Narcissists During the Pandemic. Picky Eaters Make for Better Raters. Consumer Click Responses to Paid Ad Set Strategies of Search Platforms. A Systematic Literature Review of Authentic Leadership in Tourism and Hospitality: A Call for Future Research. Online Travel Agency Participation: An Empirical Investigation of Its Financial Contribution to U.S. Hotel Profitability. The Effects of Age on the Performance of Hotels: Does an Historical Effect Exist? Increasing Hotel Loyalty Through Psychological Ownership. Overcoming the Love Gap: AI-Enabled Relationship-Building by Robot Chefs. “Thriving at Work” in Tourism and Hospitality: An integrative Systematic Literature Review and Research Agenda. The Platform Matters: Selection and Measurement Bias in Online Reviews. From the Editor. Impact of Socialization Tactics on Socialization-Specific Adjustment Via PsyCap: A Lens of COR Theory. Same Words, Different Meanings—Same Courts, Different Leanings: How the Supreme Court's Latest Religious Accommodation Holding Changes the Law and Affects Employers. Reducing the Bias in Online Reviews Using Propensity Score Adjustment. When Does (Mis)Fit Between Customer Service Orientation and Internal Service Qualities Matter for Frontline Employees' Pride in Membership and Their Behaviors? The Technology Acceptance Model and Hospitality and Tourism Consumers' Intention to Use Mobile Technologies: Meta-Analysis and Structural Equation Modeling. What are the Primary Drivers of Marketing Success?: Evidence From Brand-Level Data on Restaurants. Performing Up to Par: Hospitality Firms After ASU 2016-02. Mobile Food Ordering Apps, Restaurant Performance, and Customer Satisfaction. Employee Motivation and Outcomes of Developing and Maintaining High-Quality Supervisor–Subordinate Guanxi in Hotel Operations. The Effects of Internal Marketing Climate On Hotel Effectiveness and Competitive Excellence. From the Editor. Away From the Nightmare: Sexual Harassment, Leave Intention, and Job Search Behavior. Are Out-of-State Players the Target Market? A Geospatial Analysis of the Gambling Export Strategy in the United States. The Intuitive and Counterintuitive Effects of Supportive and Abusive Supervision on Hotel Employees. Do Visual Perspectives Matter? The "Matching" Between Visual Perspectives and Psychological Distance Improves Hotel Evaluations. A Journey From Customer Acquisition to Retention: An Integrative Model for Guiding Future Gaming Marketing Research. How Have Predictors of Engagement in Tourism Crisis Planning and Preparedness Changed in More Than a Decade? Disability Employment in the Hospitality Industry: A Systematic Literature Review. Review Ratings, Sentiment in Review Comments, and Restaurant Profitability: Firm-Level Evidence. ChatGPT: It's Here, Whether We Want It or Not! From the Editor. The Influence of Linguistic Styles in Property Titles on Room Rates: A Hedonic Pricing Model. Heroes Rise in Tough Times: The Role of Ethical Idealism, Empathy, and Firm Responses to the COVID-19 Pandemic. When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition? An Integrated Investigation Into the Impact of Workplace Shocks on Employee Turnover. Consumers' Intentions to Use Contact-Reducing Technologies in Restaurants. The Impact of Restaurant Menu Calorie Labels on Restaurant Revenue and Profit: Evidence From a Randomized Controlled Trial. How to Reduce Hotel Employees' Workplace Deviant Behavior? The Roles of Paternalistic Leadership and Regulatory Foci. Perceptions and Acceptance of Cashless Gambling Technology: An Empirical Study of U.S. and Australian Consumers. The Pro's and Con's of Working for Tips. The Criticality of Public Policy in Hospitality and Tourism Research. The Content and Structure of Tourism and Public Policies: A Temporal Analysis of Stability and Change. Quality of Life and Public Policy Development for Tourism Destinations.